Management Essentials

4-Day Course (16 hours delivered over four sessions)

In person OR online

In this course, you will build on the topics and lessons learned in the 3-day course Leading with Curiosity, Compassion and Courage, with additional instruction on how to engage in productive feedback conversations. You will learn about the different types of feedback and when to use each one, as well as practice how to give feedback effectively in order to improve employee and team performance.

What To Expect From This Course

Personalized group setting

All of our courses are customized based on your team’s needs, allowing you to gain hands-on support in an interactive setting.

Fun, relevant and inspiring

Our programming is exciting, engaging and interactive, enabling participants to connect in a fun and educational way.

Applicable to your daily work

Gain practical skills, knowledge, and insights that you can apply to your day-to-day work right away to improve your performance.

Judgement-free environment

We create an open and psychologically safe learning environment so you can engage in meaningful and relevant discussions.

Course Agenda


Module 1: Employee Motivation

Learn about Self-Determination Theory and the factors that contribute to employees’ motivation in the workplace, and explore how you can ensure these factors are present among your team to enhance overall performance.

Module 2: The 3Cs of High-Trust Teams

Explore what it means to share deep interpersonal trust with another person, and understand how you can foster a work environment that enables deeper trust-building within your team and organization.

Module 3: Psychological Safety in the Workplace

Understand the importance of fostering a psychologically safe work environment and explore the conditions that you can create to enhance the level of psychological safety among your team.


Module 4: Understanding and Adapting Your Communication Style

Identify your core values using the BANK Codes Communication Assessment tool and understand how they impact your communication style and preferences. Then, explore how you can adapt your communication style to more effectively communicate with others in your professional and personal life.


Module 5: Active Listening

Learn about the power of active listening and explore techniques to do it effectively in different workplace situations to support your staff and colleagues.

Module 6: Communication and Active Listening: Applying Your Skills

Put your skills to work! Apply what you learned in Lessons 4 and 5 and practice adapting your communication style and using active listening techniques in an interactive exercise.


Module 7: Giving and Receiving Feedback

Explore the types of feedback that can be used in difference workplace contexts and understand when to use each one in order to provide relevant, useful feedback that inspires action.

Module 8: Handling Difficult Conversations

Learn the most effective ways to plan for and navigate difficult conversations in the workplace to ensure all parties feel seen, heard and respected.

Interested in enroling in this course with your team?

Please complete the form below and will be in touch with next steps.